Shipping & Delivery
Please refer to our packaging page for details of how to order free gift cards and envelopes.
FREE standard delivery is available for all orders over £15.00
Registered account customers get free shipping on orders over £10
Standard 1st Class - £1.50
Recorded 1st Class - £2.50
Special Delivery - £6.50
If no-one is available when the package is delivered you may need to collect it from a local postal point. Most standard delivery packages will fit through a letterbox, however we reserve the right to send orders using a signed for service if we feel it necessary.
Most body jewellery orders are shipped within 3 working days. Back ordered items will take longer. We will contact you if there is any reason why your order may be delayed and longer than expected. Please be aware that although we do offer special delivery customers should not assume that this is a next day service, we will do our best to ship orders as quickly as possible but we are not always able to offer same day dispatch.
Royal Mail 1st class post is generally very reliable and usually delivered within 1-3 working days, however it can sometimes take longer and unfortunately Royal mail do not offer any guarantees for the delivery time with this service. In line with their guidelines we ask customers to allow up to 15 working days, after which time if the order still has not been received we will ask them to begin an investigation.
Please do not ask for packages to be left in porches, garages, with neighbours etc. This will not be possible.
Orders from outside the UK will be shipped with the Royal Mail Airmail service. Delivery is usually within 3-5 days of dispatch.
Shipping within Europe is charged at £3.50, For the rest of the world shipping is charged at £3.95. Customers outside of the EU may also incur import taxes. Please note that whilst we are happy to ship worldwide there are some countries who we cannot accept credit card payment from, if you are unsure please contact us.