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What is the minimum order
requirement?
There is no minimum order requirement for purchase made at
www.gemsbodyjewellery.co.uk.
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How do you keep
your prices so low?
We purchase items in large 'bulk' lots, this enables us to
purchase many items at lower prices than average.
We also keep costs down by avoiding spending money on expensive
extras such as printed catalogues.
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How can I get a
printed catalogue?
We do not supply printed catalogues, they are expensive and
would be almost impossible to keep up to date due to our
constantly updating product ranges! If you would like to
print your own current catalogue you can do so from
here.
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What are your
products made from?
The majority of our products are made from 316L surgical
grade stainless steel, however we do also stock a small
selection of titanium and acrylic products. All materials
conform to the EU nickel directive and are suitable for use in
healed piercings.
Some products have accessories or dangles which do not pass
through the piercing. These components may be made from
other materials.
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Do you offer any
guarantee with your products?
We guarantee that all products will reach you in perfect
condition. If you receive a product which is not in
perfect condition please contact us within 7 days and we will
arrange either a replacement or a credit.
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Can I return any
unwanted items?
Yes. Please refer to our Terms &
Conditions page for more information.
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How can I make
payment?
We accept most major credit and debit card payments via
Worldpay secure server. We also accept Paypal and Nochex from UK customers
as well as pounds sterling bank transfer, cheque or Postal
orders.
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I am an
international customer, how can I make payment?
Many international customers can make payment in the normal
way with a credit or debit card via worldpay or Paypal. However we
do not accept credit card payments from certain high risk
countries. If you live in a high risk country you may make
payment by bank transfer or international money order.
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Do you Accept
Paypal?
We can only accept a Paypal payment if it eligible for the
seller protection policy. 99% of payments are eligible but
as we cannot establish
eligibility until the payment is received we will reserve the
right to refund any ineligible payments and request an
alternative method.
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How will my items
be shipped?
All orders will be shipped with Royal Mail. You may choose
standard, Recorded or Special Delivery. Orders qualifying
for free shipping will be shipped with standard or recorded
delivery at our discretion.
International orders are shipped with Royal Mail Airmail or
Airmail International
Signed For service.
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When will my order
be shipped and how long will it take to be delivered?
Almost all orders are ready for shipping within 48 hours
Monday - Friday (excluding holidays).
UK special delivery items will be delivered on the next working day after the order is
shipped. There is no guaranteed delivery time for other
services.
International delivery items are dispatched on the first
available flight and depending on the destination should arrive
with approx 3-5 working days after shipping.
PLEASE NOTE THAT NO ORDERS WILL BE CONSIDERED 'LOST' UNTIL 15
WORKING DAYS AFTER SHIPPING.
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An item is out of
stock, can I put it on backorder?
If the item you want is
out of stock, please contact us, occasionally we have items in
stock that are not listed on the website. If the item is not
available we will let you know if it is coming back into stock
soon and if so we will be happy to reserve it for you.
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I can see what I am looking
for, can you order items specially for me?
If you don't see what you are looking for please email me
and I will do my very best to source that item for you.
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Will you price
match?
Certainly, please send us full details of where any product
is sold elsewhere at a lower price and we will bring the cost of
our product down to match it. The products does not have
to be identical so long as the design is similar and the
materials are of equal quality.
Please note that products must be sold at a regular fixed
price (eBay Buy Now is acceptable). We cannot consider auction prices or 'one off'
sales prices. Tax and shipping will be taken into account
when price matching.
